1. Do your products run on Macintosh computers, Unix computers, or WebTV?
2. How do I download a ScreenMate?
3. How do I send a ScreenMate to my friends?
4. What are cookies, and does ScreenMates use cookies?
   
5. How do I make a ScreenMate stop running automatically when I start up my computer?
6. How do I keep my ScreenMate in front of other windows?
7. How do I uninstall a ScreenMate?
8. How do I Uninstall the Felix the Cat ScreenMate?
9. Why did I get www.screenmates.com when I typed in www.messagemates.com into my browser?
10. Where can I find Felix the Cat?
11. How do I know that a ScreenMate does not include a virus?
12. Have you a list of all your ScreenMates?

1. Do ScreenMates run on Macintosh computers, Unix computers, or WebTV?

ScreenMates are currently made for computers running on Windows operating systems. AdTools will continue to develop a wide range of marketing tools including future versions of ScreenMates and other products. Macintosh, WebTV and Unix versions are among many enhancements under consideration.

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2. How do I download a ScreenMate?

Click on the picture of the ScreenMate that you want to run. A download dialog window will open. Select either "Open" or "Run" to run the ScreenMate Installer from our site, or "Save or "Save To Disk" to save the ScreenMate Installer to your hard drive. If you select "Run" or "Open", you are not saving the ScreenMate Installer to your computer. If you would like to save the ScreenMate Installer to your computer, locate an area on your computer to save it to, and then select "OK" or "Save".

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3. How do I send a ScreenMate to my friends?

Many of our ScreenMates contain a 'Send To A Friend' form. This allows you to send your friend an e-mail message containing a download link for the ScreenMate you want to send. We recommend that you don't send executable programs as email attachments. If the ScreenMate doesn't have a Send To A Friend form, just let your friends know that they can download the ScreenMate for free here onwww.screenmates.com.

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4. What are cookies, and does ScreenMates.com use cookies?

ScreenMates.com may use cookies to help us understand how people use our site.  A cookie is a small text file that you download when you view a webpage. Because they are non-executable, they are perfectly safe for your computer. Cookies are very commonly used on the Internet to help websites serve you better.

For more information on cookies, please visit http://www.cookiecentral.com/n_cookie_faq.htm


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5. How do I make a ScreenMate stop running automatically when I start up my computer?

Find your ScreenMate's Options button in the main interface of the product and click on it
or
Find the System Tray icon that displays at the bottom right-hand corner of the screen when the ScreenMate is running and right-click on it.

A menu will appear. Uncheck "Run On Startup" from the list of options. Now, whenever you start up your computer, the ScreenMate will not start up with it.

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6. How do I keep my ScreenMate in front of other windows?

Find your ScreenMate's Options button in the main interface of the product and click on it
or
Find the System Tray icon that displays at the bottom right-hand corner of the screen when the ScreenMate is running and right-click on it.

A menu will appear. Check "Always On Top" from the list of options. Your ScreenMate will now always be in front of all other program windows.

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7. How do I uninstall a ScreenMate?

In general there may be up to six ways to uninstall:

1. Right-click on the animated character and select Uninstall from the popup menu

2. Right-click on the System Tray icon in the bottom right-hand corner of the screen and select Uninstall from the popup menu

3. Click on the Options button in the main interface of the product and select Uninstall from the popup menu

4. Click on the Uninstall button in the main interface of the product

5. In the Start menu, select Programs, then the name of the product (e.g. "ScreenMates" or "Lilo And Stitch"), then click on Uninstall

6. In the Start menu, select Control Panel, then "Add/Remove Programs", select the program from the list and press the Change/Remove button

If you want to uninstall the Felix ScreenMate, please see the next question.

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8. How do I Uninstall the Felix the Cat ScreenMate?

If you place your mouse's cursor over Felix, while he is running, and right click, a drop down menu will appear. One of the options will read "Exit". If you click on that, you will close out of Felix until you choose to run him again.

If you want to delete Felix permanently, you must run the Felix "uninstaller". You can download the Felix Uninstaller from our website by clicking here. Run the uninstaller on your computer. Afterwards, restart your computer. Now the little guy will be gone for good.

If you have the newest version of Felix the Cat with the toybox, then right click on Felix when the program is running and select "uninstall." Follow the promptings.

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9. Why did I get www.screenmates.com when I typed in www.messagemates.com into my browser?

MessageMates.com, Plantster.com, PumpiWorld.com, Tooned.com, and AnimalMates.com services have been suspended indefinitely. There are no current plans to reopen them in the future.

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10. Where can I find Felix the Cat?

You can find Felix the Cat ScreenMate at www.catslikefelix.co.uk. Just register and you can download him for free! Be sure to read the FAQ for information about Felix. Direct all questions or comments regarding Felix and his website to the www.catslikefelix.co.uk website.

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11. How do I know that a ScreenMate does not include a virus?

In order to ensure that your ScreenMates do not contain a virus, follow these steps:

1. Download directly from our website, or that of our partners. Any reported errors in this case are more than likely erroneous. If in doubt check with a different scanner, always ensuring virus definitions are up-to-date.

2. If you are uncertain about one you have received in an email, check it with an anti-virus program, ensuring the virus definitions are up-to-date. It is a good idea not to run anything you are emailed, even if it is from a friend, until you check with them that they intended to send it to you!

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12. Have you a list of all your ScreenMates?

There isn't a list of ScreenMates, but if you follow these links you should see most of them.

http://www.screenmates.com - recent ScreenMates
http://www.adtoolsinc.com - more Recent Screenmates